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How do I return an item? Award Winning Customer Service Refund/Return Policy:
*Original sales receipt must accompany returns. *We accept returns for exchange or store credit 7 calendar days after delivery of the product. (see Items below)
*At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. *Items must be in "new, unaltered and unused condition". *Must have all items included in original packaging. (Sell-able condition)
*Customer is responsible for all shipping costs if seller is not at fault. Definition of new, unaltered and unused condition is:
-without showing signs of wear or damage in any way
-must not be a special order or a custom order -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description. -Machines being used with solutions.
*If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. *Refunds are contingent upon inspection of item(s) once we receive it.
*There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. *Again you MUST contact us within 7 days if you intend to return ANY item back to us. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Items:
*Spray Tanning Kits: Kits
can be returned under our return policy, However Items that are
returnable under our policy, will be subject to a 25% restocking fee and
Items refunded at market price.
*Spray Tanning Solutions and Cosmetics:
Spray Tanning Solutions and any other cosmetic (pre and post products) type products are non-returnable or refundable, please be sure you understand your purchase and are selecting the proper product for your skin type. We cannot guarantee results as all skin types and conditions can affect the outcome of the developed color. *There are also many conditions that can affect the developed color. Examples: medications, women's cycles, life changes (stress),skin preparation, client applied lotions, scrubs etc. *All OVERRUN, CLEARANCE ITEMS and SOLUTIONS are FINAL SALE no exchanges no returns.
*Equipment and supplies:
All Spray Tan Equipment (Sprayer Units) have a 7 day return window with a 25% Restocking Fee. All items must be post marked within 7 days of your delivery date, NOT YOUR DATE OF PURCHASE. A refund will be issued minus actual shipping incurred and 25% Restocking Fee by Artesian Tan. No returns after 15 days accepted, only replacement for warranty issues. NO EXCEPTIONS. All warranty returns must have a copy of the sales invoice and a brief explanation for the return. Return postage both ways will be the responsibility of the purchaser and will not be part of any refund amount. *CLEARANCE ITEMS Such as Demo units ARE FINAL SALE no exchanges no returns. (Unless noted) *Custom Orders:
All Custom Orders are nonrefundable/nonreturnable (Booth Extraction Units, Solutions, Private Label, ECT )
Note: Booths are handmade and may have light scratching on the backside panels from the manufacturing process.
*Pop Up Spray Tan Tents:
No returns, no refunds. We will replace a defective unit 1(one) time within 30 days of receiving the original Pop Up. *Shipping cost of the replacement unit will be the responsibility of the customer and must be paid prior to the replacement unit being shipped. Returns Information: Please feel free to contact customer service for more information on returning an item.
Customer Service Phone: 419-386-2387 Customer Service Email: [email protected]
Easy Returns:
Just login to your account and click on completed orders and enter your information.
Please make sure all returns have a Return Authorization NUMBER (RMA) before returning.
*Original sales receipt must accompany returns for a refund. *Please note... Any items returned without an RMA # will not be refunded.
Return Address: Kahuna Bay Companies
Return Dept 11921 Prospect RdA-6 X-Cell Cleveland, Oh 44149
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